Electronic Communications Guidelines

Electronic Communications

The following guidelines are generally applicable to all electronic communications between you and Copper Financial (“Copper Financial”) and its associated persons:

  • Please do not send any personal non-public information to Copper Financial via unsecure email (e.g. account number, bank account information, SSN, driver’s license number, etc.).  Information may not be secure when transmitted electronically.
  • Copper Financial reserves the right, to the extent required and/or permitted by applicable law, to monitor all electronic communications (including, but not limited to, email and social media); retain such electronic communications in a manner and at locations within Copper Financial’s discretion (including outside the United States); and reproduce such electronic communications to state, federal, or other regulatory agencies or as otherwise required to.
  • Copper Financial has engaged its affiliates and various unaffiliated third-parties to provide Copper Financial with Electronic Communications platforms. By communicating with Copper Financial, you consent to communicating with Copper Financial through these platforms, which may include access by these affiliates and third-parties to such Electronic Communications.
  • Copper Financial makes no representation or warranty that electronic messages will be confidential. Electronic messages may be intercepted or accessed by unauthorized or unintended parties, may not arrive at the intended destination, or may not arrive in the form transmitted.
  • In accordance with applicable laws and regulations, Copper Financial may record telephone conversations or voicemails with outside parties. By communicating with Copper Financial, you consent to the voice recording of conversations with personnel of Copper Financial.
  • Copper Financial does not accept trade requests, orders, or instructions through written electronic communications and any trade request, orders, or instructions received by Copper Financial or its financial professionals in such a manner will not be acted upon. All trade requests, orders, and instructions must be received verbally by an appropriately-registered Copper Financial financial professional.
  • Electronic communications may be delayed and cannot be guaranteed to be timely, secure, or error free. Information provided speaks only as of its date.
  • The data contained in a communication may be obtained from a variety of sources and may be subject to change. Sources used are considered to be reliable however, Copper Financial does not guarantee that the material is accurate or a complete statement of all available data necessary for making an investment decision.
  • Copper Financial financial professionals may only conduct business with residents of the states and/or jurisdictions for which they and Copper Financial are properly registered and/or licensed, as required by the respective jurisdictions. Therefore, a response to a request for information may be delayed. Please note that not all of the investments and services offered by Copper Financial are available in every state. Investors outside of the US are subject to the securities and tax regulations within their applicable jurisdictions that are not addressed on this site. Contact your financial professional for information and availability.
  • Any links to websites are provided for informational purposes only. Copper Financial does not endorse, authorize, or sponsor the website or its respective sponsors. Copper Financial is not responsible for the content of the website or the collection or use of information regarding the website’s users and/or members.  Please review the terms of use and privacy policies of each site.
  • To the extent you have received any marketing communications and do not wish to continue receiving these types of communications, please contact the sender or Copper Financial at investments@cu.financial or (913) 905-3600.

Social Media

In addition to the  above, the following guidelines apply to the use of social media by Copper Financial and our financial professionals and the interaction you have with us through social media:

  • Social media networks are independent organizations and are not affiliated with Copper Financial in any way. Any interaction with Copper Financial via a social media network is subject to the terms of use and privacy policies of such social media network.
  • Copper Financial retains interactions (including private messages, comments, etc.) you have with us or our financial professionals on social media networks in a manner and at locations decided by Copper Financial, and reproduce such electronic communications to state, federal, or other regulatory agencies.
  • Views expressed in posts made by Copper Financial to social media networks that are links or interactions with third-parties are the current opinion of the third-party, and not necessarily those of Copper Financial or your financial professional. The author’s opinions are subject to change without notice.
  • Do not share non-public personal information through social media comments or messages.
  • If you have a specific question on your account or a product or service offered by Copper Financial please call or email your financial professional.  Do not submit transaction requests via social media; they will not be honored.
  • Copper Financial and our financial professionals may not be able to respond to a comment due to regulatory requirements.
  • The following types of comments may be deleted by Copper Financial:
    • Deemed to be a copyright issue or offensive material as defined under the “Good Samaritan” safe harbor of the Communications Decency Act;
    • Deemed to contain false, misleading, or fraudulent information;
    • Disclosure of nonpublic information relating to a Copper Financial financial professional, Credit Union, Copper Financial or any other party; or,
    • Content deemed a testimonial as defined by the SEC.
  • Copper Financial is a registered investment advisor as well as a broker-dealer and member of FINRA. Interactions with Copper Financial on social media networks by third-parties, such as “likes” or comments, must not be considered representative of all client experiences, or indicative of future performance or success.
  • Copper Financial is not permitted to solicit endorsements of its investment advisory services via interactions on social media and asks you to refrain from doing so.